Chapter 2 types of retailers 6 questions types of retailers. You have seen the number of people interested in opening accounts at your branches decline considerably since the recent banking crisis and the. Retailing transactions clearly require customers and customer relationships are fundamental to effective retailing. Unit 29 understanding retailing m1 compare the function of formats and locations in retailing retailing is simply the act of selling products in small quantities to members of the public. These are just some of the questions addressed by retailing principles. Learners will need to have a thorough understanding of both retail formats and retail locations. Understanding customer service in the retail sector 1. Understanding retailing customer service and sales techniques tesco uses. Choose from 500 different sets of retailing chapter 4 flashcards on quizlet.
Retail experiences begin with knowing your customer. P2 explain the process of distributing goods through different channels from the manufacturer to the customer. Learn retailing chapter 4 with free interactive flashcards. The resources below should be of some use to help you complete the demands of this unit. The level 2 understanding retail operations qualification aims to provide an introduction to the retail industry to those new to or seeking employment in this area. As a business specialist consultant we have been given a role to find out about the retailing industry and the. Adobe acrobat the complete pdf solution adobe sign the worlds top esignature. Retailing management 9th edition michael levy test bank. Retailing consists of the sale of goods for personal or household consumption operating from an appropriate location offering wide range of access to its target audience. You are buying the solution manual in eversion of the following book what is a test bank.
John lewiss customer service options are very good because they have put the customers needs as one of their main priorities. Unit 1 understanding customer service in the retail sector unit 2 understanding the retail selling process unit 3. Business and management submitted by salmaanshine words 1574 pages 7. This is the whole of learning outcome 3 for unit 29 understanding retailing. Unit 29 understanding retailing assignment 3 customer service task 2 john lewis is a business that prides itself on having a high level of customer service. An excellent assignment which meets the criteria for p2 m2 d1 understanding retailing for level 3 extended diploma in business. Explain what the flowchart is showing task 2 p2 sm m2, d1 as part of your consultancy you have been invited to present a detailed practical understanding of. To foster store patronage, retailers have typically invested in price. Understanding customer service in the retail sector do what you promise give them choice value for money quality be efficient resolve complaints successfully customers show customer loyalty by purchasing from the same store or buying the same products over a period of time. Unit 29 understanding retailing m1 unit 29 understanding. Understanding customer service in the retail sector. Btec unit 29 unit 29 understanding retailing stuvia. Learners will examine how individuals and teams contribute to the effectiveness of a retail business, how a retail business maintains health and safety on its premises and develop knowledge of retail consumer law. Understand the benefits and uses of product knowledge 4.
An excellent assignment which meets the criteria for p1 and m1 understanding retailing for level 3 extended diploma in business. Working in retail national 5 skills for work unit specification june 2017 version 02 2 unit title. Pre purchasing is hard work when working in the car retail industry staff needs to be trained, they are workshops set in place as a training plan for the retail motor industries, which focuses on understanding the retail sales process, implementing customer retention strategies. Understand how questions are used to identify customer needs 3. In this task i am going to describe what types of organisations and structures in retailing are. Unit 29 understanding retailing p2 m2 d1 description. Unit 29 understanding retailing assignment 3 term paper. Working in retail national 5 outcomes on successful completion of the unit the learner will be able to. M1 compare the functions of formats and locations in retailing. View essay unit 29 understanding retailing from bus 22 at volda university college. Forecasting the economy and retailing the inevitability of brexit changes the purpose of this note from the centre for retail research. A comprehensive model of customer trust in two retail stores.
Unit 29 understanding retailing linkedin slideshare. These organisations provideeither goods or services to the customers of the high street. Let us try to understand the questions as to when and how do it all begin. This is the whole of learning outcome 1 for unit 29 understanding retailing. There was a time when legacy retailers like sears, jcpenney, and. Level 2 understanding retail operations distance learning.
P1 describe the structure and organization of the retail sector. To describe the classification of different types of stores. As a business specialist consultant we have been given a role to find out about the retailing industry and the structure surrounding it. You are the customer services director at beebank a local high street bank. To do this we will create our own monopoly board from your choice of businesses. Chapter 1 introduction to the world of retailing 6 questions introduction to retailing.
There are many different formats of retailing that are available to members of the public. Describe at least 4 classifications of different types of. Unit 29 understanding retailing p1 describe the structure and organisation of the retail sector. Get the knowledge you need in order to pass your classes and more. Global, multichannel and managerial viewpoints, 2nd edition, which has been thoroughly updated to reflect current trends and conditions in the global retail market. Each box on the board should contain the name of a business organisation in the local area. Satisfying customer needs intermediate 2 code f33j 11 course retailing intermediate 2 summary this unit has been designed as a mandatory unit of the intermediate 2 retailing course but can also be taken as a freestanding unit. Understanding retail consumer deals with understanding their buying behavior in retail stores. Satisfying customer needs intermediate 2 code f33j 11 course retailing intermediate 2 summary this unit has been designed as a mandatory unit of the intermediate 2 retailing course but can also be taken as a. Differentiate between the different types of stores. We have provided a twoyear forecast for retailers along with a rationale, but no longer discuss economic trends. Assess the impact of different sales techniques and customer service in a selected organisation unit 29. To describe the difference between a physical store and an. It helps learners develop an understanding of the different aspects of working in the retail sector and prepares learners for progression into a range of higher level qualifications.
Unit 29 understanding retailing d1 unit 29 understanding. Also i am going to describe the different branches of organisation and structures. Introduction the grey market is a trade of a commodity through different distribution channels, even though they are legal they are still unofficial, unauthorized or unintended by the original manufacturer in this assignment, i will be referring the. Understanding the consumer is important to know who buys what. Understand the effect of customer service on retail business 2. Unit 29 andrew monique task 2 p2 type the document subtitle s0033668 pick the date contents page 1. M1 compare the function of formats and locations in retailing. Understanding retail operations, learners are required to successfully complete six mandatory units and at least two optional units. To do this we will create our own monopoly board from your choice of. Unit 29 m2 d1 unit 29 understanding retailing stuvia. You will learn about retailing mainly by doing things. In most lessons, you will read a few pages, and then complete one or more learning activities andor assignments. M1 unit 29 stretch and challenge doing business with. Good morning year here we have it unit 29 has arrived.
A comprehensive model of customer trust in two retail stores paolo guenzi bocconi university. Understand the importance of customer service standards, policies and procedures to a retail business 4. Unit 29 understanding retailing by andy bonsu on prezi. Our team is analysing each organisation in the region of north end croydon. Understand how retail businesses find out about customer needs and preferences 3. Unit 29 understanding retailing unit 29 understanding. Identify the competitive factors in the retail environment a selected organisation faces. For example, retail park in lakeside ensuring adequate stock is available to meet customer demand as well as offering attractive and distinctive products. P1 describe the structure and organisation of the retail sector. Learners will gain an understanding of customer service in the retail sector and an understanding of the retail selling process. View homework help unit 31 fashion retailing from bus 22 at volda university college. Unit 29 understanding retailing p1 describe the structure and organisation of the retail sector good morning year here we have it unit 29 has arrived. To indentify the difference between product and service retailing.